Nutrition Customer Support
“Is your potato cheese soup vegetarian?” “Why aren’t your chips and salsa on your gluten-free menu?” “My son has a soy allergy. Do you fry your fries in soy oil? If so, does it contain soy protein?” “If I leave the cheese and sauce off your BBQ Bacon & Swiss Burger, how many calories would it be?” “Potatoes are usually high in fiber, but your potato skins are only showing 2 gram of fiber per serving. Is that correct?”
Are you equipped to answer questions like these? Do you have the time to properly address questions and the background to assure they’re correct and thorough? Our restaurant clients often express frustration in knowing how best to handle nutrition related questions coming from their customers and finding the time to do so.
Why not put yourself at ease, and hire On The Menu to complete this task for you?
The Process
Once we’ve completed nutrition analysis and/or allergen work for your restaurant, or you’ve provided us with the necessary information, we’re prepared to provide nutrition customer support.
To get started, we’ll provide you with a special email address that can be highlighted on your website, menu or other collateral, providing your customers a place where they can send their questions. Of course we can set it up so that you see these emails as well.
Before replying to customer questions, we research and gather all the necessary information. Our responses are always polite, clearly written and serve your customers, all while keeping your best interest in mind. We encourage an approval process within your organization before our responses are sent to the customer.
We offer two pricing models: a flat monthly fee or an hourly consulting fee. We can work with you on the best process and pricing model to meet your needs.
Advantages
Hiring On The Menu to take part on your nutrition customer support team has some key advantages.
1. Time. We take the task out of your hands, freeing you up for more important things like serving great food.
2. Knowledge. Our staff registered dietitians are nutrition experts.
3. Service. We provide excellent service that you’ve come to expect from On The Menu. And your customers will be impressed to have trained, registered dietitians answering their nutrition questions.
Contact us to learn more about nutrition customer support services provided by On The Menu. We would love to assist you in providing your customers with outstanding customer service.
